Delivery & Installation Service – Terms & Conditions

• Our Free Next Day Delivery Service applies to all products that we have in stock and available.
• Our Free Next Day Delivery Service only applies to addresses in Cornwall & Devon.
• Within our free delivery service we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. We will not remove packaging or modify/unpackage products in order to fit through doorways or any other access points. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straightforward. In these instances, and for XL appliances (eg range cookers and SBS fridge freezer) we will leave the product in a garage, outhouse or easily accessible hallway at both ours or the customers convenience in its original packaging. Alternatively, we will deliver this product into the room of choice if an install charge is paid.
• Our Free Next Day Delivery Service is subject to product availability. Providing the product is in stock we will always try and accommodate next day delivery however if the product needs to be ordered this service will not be available.
• Free Next Day Delivery Service is subject to availability and delivery spots. We will always try and accommodate free next day delivery in our area however if we are fully booked and physically unable to add an extra delivery we reserve the right to refuse a next day delivery.
• Our Free Next Day Delivery Service does not include Sundays and Bank Holidays as we are unable to offer any deliveries on these days.
• Our Installation Service is an optional extra and the charges vary depending on the products that need to be installed.
• Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points, electrics or fixings such as wall brackets. Installing new points or moving existing points is the customer’s responsibility. We are able to offer many of these at an additional cost or alternatively we may recommend local tradesmen however this will be at the customer’s expense and we do not accept any liability for their work.
• Our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work. Our ‘installation’ charges for gas appliances include removal and recycling of packaging and putting the product in situ however a Gas Safe engineer will need to connect the appliance and this is the customer’s responsibility.
• We do provide chargeable installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.  
• In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance it situ – in these cases only a half refund will be offered due to the installation work that is necessary in connecting the appliance.
• Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly
• We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
• In situations where we have refused to complete the installation due for any reason we will either complete the work at a later date if the situation allows or the cost of the installation service will be refunded in full and the delivery will revert to a free delivery only service or collection.

Delivery & Installation of ‘Connected’ Products

• Installation of ‘connected’ products only includes linking the product to an existing wireless network to ensure the product is connected and working correctly.
• If there are issues with the wireless network or there is no wireless network already installed our installation service does not include
• Installing and setting up a wireless network
• Configuring routers or accessing computers to rectify connectivity issues
• Our Installation service does not include creating, setting up or linking 3rd party accounts and software to devices or products.

Disposal Service

• Our disposal service only includes removal, transportation and recycling of old appliances. It does not include the disconnection of the old appliance.
• The costs for disconnections are included within our Installation charges and as part of this service we will disconnect old appliances and reconnect new appliances.
• A customer may purchase a disposal service without an installation providing the appliance has been disconnected when our delivery engineers arrive and the product is left in an area with straightforward access for us to remove from the property.
• Likewise as part of an installation service we will disconnect old appliances and move to a reasonable location should the customer wish to dispose of it themselves.

Product Maintenance - The Customers’ Responsibility
With every product purchased we will always do our utmost to advise you how to get the maximum performance from your product, and provide support when things go wrong.

However, as the purchaser you have a responsibility to commit to understanding your new product, perform required updates and carry out any routine maintenance or cleaning to the product as detailed in the product manual.

We are always "Happy to Be Helpful", but are unable to provide a free of charge service perform tasks which fall into the category of "general usage and maintenance" of the product.

Damage to Delivered Products
Unfortunately, on occasions, some products may be damaged straight out of the box. On occasions where we have delivered the product and damage is found when it is opened, HBH Woolacotts will only accept liability providing we are notified within 24 hours of delivery and provided all of the packaging is present and in its original condition.

Where damage is found and we are installing the products, we will repackage and return the product as soon as the damage is found and endeavour to get a replacement delivered and installed at the earliest opportunity.